Payment is due when your print order is placed. We accept all major credit cards, Paypal, and Venmo. Checks are accepted if they arrive in the same package as your heirloom.
Yes. On the day of your photoshoot, we email you several versions of your photograph so you can choose your favorite. If there is anything specific to know about or capture in your heirloom, let us know before you send it.
Our prints do not come framed but we can coordinate framing and shipping for an additional fee. Framing local, supporting a small business, and picking a frame that fits your space is always recommended.
Your photograph is fragile. It's best to only handle your print at the frame shop. Touch only the corners of the photo if you must and make sure your hands are clean and dry. Store the tube that your print arrives in upright. **Storing prints for more than a week or two is not advised.
We will replace a print right away that has been damaged in shipping. Snap a photo of the damage AND THE PACKAGING IT ARRIVED IN and email it to us. A new print will be sent in a week.
It depends on the size of your print. Large objects may require an additional handling fee. We work with all budgets. Visit our pricing page or request a quote here. Rush orders are 100% possible. Price varies.
We return your object at no cost after it is photographed.
Visit our SHOP page to browse a collection of ready-made photographs by The Heirloomist available for purchase in any size and shipped directly to your door step in 10 days.
Absolutely! We'll schedule a call to coordinate which items you want to use and how to incorporate them. At that time, creative direction and an additional handling fee will be decided.
We absolutely offer rush service to accommodate last minute gifts or sensitive children's items. Just let us know when you are booking if you have a deadline.
YES. You can purchase one by submitting a form here. You can pay by credit card, Paypal, or Venmo.
The only shipping charges you are responsible for are getting your object to our studio via FedEx, Postal Service, or UPS. All other shipping expense is complimentary. Fees may apply to oversized objects.
The Heirloomist is a professional still life photographer with almost 10 years experience in the commercial photography space. Her work has been featured in Rolling Stone, Time, and The New Yorker. Click here to learn more about Shana Novak's work.
Modern tracking number technology and delivery signature requirements leave little room for trouble. Still, packages should be packed using several layers of thick padding and professional-grade protection. Sender assumes all risk. While in our care, we take every precaution to treat your object professionally. Commissioning a photograph means you understand this and will not hold The Heirloomist liable for damage in shipping or while in our care. Our photo studio has a mailroom waiting for your delivery seven days a week.
NO. The art you commission is exclusive to you and we will never sell it. If we want to share your photograph on our websites or a press outlet is interested in sharing your story, we will contact you for permission 100% of the time. And generally it is a lot of fun! From time to time, we may use a photo you send us for promotional purposes.
Yep! Shipping prices apply but we welcome clients from all corners of the world!
If it means something special, it's perfect. It can belong to a family member, friend, yourself, or even a pet.