FREQUENTLY ASKED QUESTIONS
How does it work?
Clients mail their chosen object to The Heirloomist's studio via insured trackable FedEx or UPS. We photograph your object and send you a proof image via email, usually within 48 hours. Your object is then returned the same way it was sent. We then print a photograph for you according to your size specifications. Payment is due at this time. When your print is ready, you have two options: we can send the print to you and you can frame it locally OR we can have it framed for you and deliver a final product to your doorstep.
How long does it take?
In most cases, less than 3 weeks. A typical order takes about 14 days.
How much does it cost?
It depends on the size of the print and frame you order. We work with all budgets. Visit our pricing page here or request a quote here. Projects over $1000 require a 50% deposit. Rusher orders are 100% possible for $100. Email here if it's urgent.
What form of payment do you accept?
We accept all major credit cards, Paypal, ChaseQuickpay and Venmo. Checks are accepted if they arrive in the same package as your heirloom.
I have a question, how do I contact you?
you can email firstname.lastname@example.org or click here.
Do you offer gift certificates?
YES. You can purchase one by clicking here and submitting a form. You can pay by credit card, Paypal, or Venmo.
Am I responsible for shipping charges?
The only shipping charges you are responsible for is getting your object to our studio via FedEx or UPS. All other shipping expense is complimentary. Fees may apply to oversized objects.
Who is The Heirloomist?
The Heirloomist is a professional still life photographer with almost 10 years experience working in the commercial photography space. Her work has been featured in Rolling Stone, Time, and The New Yorker. Click here if you want to learn more about Shana Novak's work.
Isn't sending an heirloom risky?
Modern tracking number technology and delivery signature requirements leave little room for trouble. Still, packages should be packed using several layers of thick padding and professional-grade protection. Sender assumes all risk. While in our care, we take every precaution to treat your object professionally. Commissioning a photograph means you understand this and will not hold The Heirloomist liable for damage in shipping or while in our care.
Which heirloom should I choose?
If it means something special, it's perfect. It can belong to a family member, friend, yourself, or even a pet.
ABOUT THE FOUNDER
Shana Novak is an established still life photographer based in New York City. Her clients include well known brands in media, fashion, and design. She brings a background in publishing and advertising to her photography ensuring that every client is expertly treated to the art of visual story telling.
For more about Novak's work, visit www.shananovak.com.
"Shana Novak, a photographer and insightful creative, recognizes how deeply personal artifacts define us, and reflect our nature to seek connection through the physical world. Her commissioned portraits are realized through elaborate photo shoots, each artfully produced to evoke the object’s essence. Her creative process begins with the stories behind each item – including memories, relationships, and experiences. Then using strategic lighting, and inspired positioning, Novak conjures the heirloom’s true spirit and captures it on film to preserve for generations to come. Shana Novak works under the moniker The Heirloomist out of her New York City studio."
-The Fuller Craft Museum, Brockton, MA
Objects have personalities and it's our job to make them shine. We once spent 3 hours getting the expression just right in a teddy bear's eyes. We use the highest quality cameras, lenses, lighting equipment, and printing processes. We realize it might sound crazy to send an heirloom off to a photoshoot, but we take our responsibilities very seriously. Start to finish, all heirlooms are treated like fine art.
THE HEIRLOOMIST PHILOSOPHY
Our belongings tell the stories of who we are and where we come from. Often our "stuff" lives in the back of the closet or is deemed too fragile to live with everyday. Photographing an heirloom gives it a new life and bolsters its meaning. No matter how worn, torn, or odd-- your family history should celebrated. If you are looking for a thoughtful gift, thinking about investing in modern art, or searching for a special addition to your home, why not have a piece custom made?
Turn prize possessions and family heirlooms into modern art photographs.