FREQUENTLY ASKED QUESTIONS
How does it work?
The basics: clients mail their chosen object to The Heirloomist's studio via insured trackable FedEx or UPS. We photograph your object and send you a proof image via email, usually within 48 hours. Your object is then returned the same way it was sent. We then print a photograph for you according to your size specifications. Payment is due at this time. When your print is ready, you have two options: we can send the print to you and you can frame it locally OR we can have it framed for you and deliver a final product to your doorstep.
How long does it take?
In most cases, less than 3 weeks. A typical order takes about 10 days.
How much does it cost?
It depends on the size of the print and frame you order. We work with all budgets. Visit our pricing page here or request a quote here. Projects over $1000 require a 50% deposit.
What form of payment do you accept?
We accept all major credit cards, Paypal, ChaseQuickpay and Venmo. Checks are accepted if they arrive in the same package as your heirloom.
I have a question, how do I contact you?
Absolutely! Email email@example.com or click here.
Can you frame my photograph for me?
Yes. Delivery is included, too.
What is museum glass? What is UV protected acrylic? How are they different?
UV protected acrylic and museum glass are the clear layer that holds your print in its frame. Their job is to protect your print from fading and the elements. Acrylic is a high quality plastic treated to block sun rays. It's shatterproof and is lighter than glass making it an all around "user friendly" option in framing.
Museum glass is ground sand treated to protect from sun rays and avoid glares. It's heavy and fragile and the most expensive way to frame.
We don't typically recommend glass for your print if it is especially large(heavy), if it will hang around kids, or has a long way to be shipped.
Do you offer gift certificates?
YES. You can purchase one by clicking here and submitting a form. You can pay by credit card, Paypal, ChaseQuickpay, Venmo, or check.
Am I responsible for shipping charges?
The only shipping charges you are responsible for is getting your heirloom to our studio via FedEx or UPS. All other shipping expense is complimentary. Fees may apply to oversized objects.
Who is The Heirloomist?
The Heirloomist is a professional still life photographer with almost 10 years experience working in the commercial photography space. Her work has been featured in Rolling Stone, Time, and The New Yorker. Click here if you want to learn more about Shana Novak's work.
Isn't mailing an heirloom risky?
Modern tracking number technology and delivery signature requirements leave little room for loss. Still, packages should be packed using several layers of thick padding and professional-grade protection. Sender assumes all risk.
Which heirloom should I choose?
If it means something special, it's perfect. It can belong to a family member, friend, yourself, or even a pet.
ABOUT THE PHOTOGRAPHER
Shana Novak is an established still life photographer based in New York City. Her clients include well known brands in media, fashion, and design. She brings a background in publishing and advertising to her photography ensuring that every client is expertly treated to the art of visual story telling.
For more about Shana Novak's work, visit www.shananovak.com.
Objects have personalities and it's our job to make them shine. We once spent 3 hours getting the expression just right in a teddy bear's eyes. We use the highest quality cameras, lenses, lighting equipment, and printing processes. We realize it might sound crazy to send an heirloom off to a photoshoot, but we take our responsibilities very seriously. Start to finish, all heirlooms are treated like fine art.
THE HEIRLOOMIST PHILOSOPHY
Heirlooms tell the unique stories of who we are and where we come from but many objects stay tucked away in the corners of our closets. Photographing an heirloom brings it to life. The portraits never grow outdated or lose meaning. No matter how worn, torn, or odd-- your family history should celebrated. If you are looking for a thoughtful gift, thinking about investing in fine art, or searching for a special addition to your home, why not have a piece personally made-to-order?